Tow Hitch Saga

Our towed vehicle, a Jeep Grand Cherokee, is attached to the motorhome with a BlueOx tow kit. We noticed that when connecting the electrical between the motorhome and the Jeep, the signal lights were not working as they should be. This is a serious a safety issue and we needed it solved quickly.

We called The Hitch Shop (South) in Calgary from Swift Current and they were able to send us the wiring diagram for the kit. We then stoped into BNL Enterprises Ltd. for some assistance, to make sure we got this right.

Bob with BNL was wonderful and was able to correct the issue caused by The Hitch Shop (South) not installing and configuring the curly cable correctly. It was disappointing to know it hadn’t been set up properly, but Bob certainly shined as he sorted everything for us.

I've reached out to The Hitch Shop (South) to see if they would offer to pay the invoice or offer some for of compensation to cover the invoice from BNL, as the root cause of the failure was due to their mistake. I hope that they will make this right and call us back to discuss the matter, and hopefully ensure this doesn’t happen to anyone else.

No matter what they decide, I will be sure to write an accurate and appropriate google review for both companies. Reviews help consumers make decisions, and whether they’re good or bad, it’s important to write them so we can all get the best experience out of our adventures.

For now, we are back on the road again and heading east. Safe travels ahead for us and hopefully for all of you!